Shipping Claims and Refund Policy

Quote and booking forms record a request. They do not take payment and they do not issue a refund on their own.

Once a paid shipment exists, any claim for loss or damage will follow the confirmation, the carrier’s terms, and the insurance that was actually purchased.

Write to the company with the booking or tracking reference, a description of the issue, and photographs where the packing or cargo is damaged.

Replace this page with the claim window and liability limit your insurer and counsel approve before you accept paid cargo.